ScriptHero Terms of Use

These Terms of Use (“Terms of Use”) are applicable to your access to and use of the ScriptHero website accessible at the URL (“Website”) and the ScriptHero mobile application, when available (“App” and, together with the Website, the “Services”) operated by or on behalf of ScriptHero LLC, a Delaware limited liability company, our subsidiaries and our affiliates (collectively “ScriptHero,” “our,” “us,” or “we”). Your access to and use of the Services, and the information and services available through the Services, are subject to the terms, conditions and notices contained in or referenced in these Terms of Use, regardless of whether you possess an account through the Services linked to your name and/or contact information (“Account”), as well as any other written agreement between us and you. In addition, when using particular services or materials on the Services, you will be subject to any posted rules applicable to those services or materials that may contain terms and conditions in addition to those in these Terms of Use.

By accessing or using the Services, you agree to these Terms of Use. Please read them carefully. If you do not understand or agree to be bound by these Terms of Use, do not access or use the Website or App services.

The Website and App are Provided as a Service to You

We are providing the Services to you, and not as a service to any of your healthcare or insurance providers. None of the information that you provide to us through the Services, that we receive from or collect about you pursuant to or regarding your use of the Services, or that we make available to you through the Services constitutes “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Privacy Policy

The ScriptHero Privacy Policy is part of these Terms of Use and is incorporated into the Terms of Use by this reference. By accepting these Terms of Use, you agree to our collection, use, and disclosure of information as described in the Privacy Policy as modified from time to time. We encourage you to review the Privacy Policy at

Discount Card Services

As part of the Services, ScriptHero provides pricing information, which may include pricing connecting to your use of a discount prescription drug card.

Your access to these discounts is facilitated by a card which may be printed from the Website, or electronically presented at the Pharmacy through the Website or the App (the “Card”).

If you have commercial insurance prescription drug coverage, you can use your Card for certain prescriptions that are not covered by your insurance or for savings for your family members that are not covered by insurance. Pricing using the Card may not apply towards your deductible or result in lower out of pocket costs to you over a long period of time. The pricing associated with the Card is set by the pharmacy, and is not guaranteed for any minimum period of time. If you do not have prescription drug insurance coverage, you can use your Card for savings on many brand name or generic prescriptions you or a household member pays for out-of-pocket unless other restrictions apply. This Card may not be used by beneficiaries of federal or state funded healthcare benefit plans.

There is no fee to obtain or use the Card. However, you will be responsible for paying the cost of the prescription drugs as specified by the participating pharmacy. The Card is a voluntary program, and you are free to fill your prescription at any pharmacy, regardless of whether you decide to use the Card.

DISCOUNT ONLY - NOT INSURANCE. The Card is NOT a health insurance benefit or policy and is not intended as a substitute for health insurance.

The Card allows you to obtain discounts on certain prescription drugs purchased through ScriptHero-participating pharmacies.

You are required to pay for the cost of all prescription drugs at the time of purchase. ScriptHero does not make payments to any pharmacy or health care provider as part of this program. Prices does not include sales or other taxes.

To obtain discounts through ScriptHero, you will need to present your Card before you pay for any prescription or other product. The range of the discounts presented to you on the Website or App will vary depending on the prescription drug, the participating pharmacy chosen, your selected geographical location, and any other search requirements you provide.

ScriptHero does not guarantee the quality of the services or products offered by individual participating pharmacies. ScriptHero is provided to you as a tool to evaluate an estimated price at the time of pricing search for a particular prescription drug and does not constitute advice on how manage your overall prescription drug costs.

You agree that you are responsible for all phone and data charges you incur through the use of Services.

We reserve the right to disable the Website or the App or specific features or functionality or make them available to anyone for any reason at any time, without notice or liability to you.

Discount Card Operator and Contact Information

The Card and Services are administered by Medical Security Card Company, LLC located at 4911 E. Broadway Blvd., Tucson, AZ 85711. 1-800-347-5985. The Medical Security Card Company website is accessible at

Electronic Communications

When you use the Services or send text messages or e-mail to us, you are communicating with us electronically. You also consent to receive communications from us electronically by SMS or text messages, e-mail, or by posting notices via the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property

All content included in, or made available through, the Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, along with the compilation of such content, is the property of ScriptHero or its content suppliers, is protected by United States and international copyright laws, and may be subject to other intellectual property protections, including patent and trademark rights under United States, other national laws, or international law. All elements of the Services, including without limitation the general design of the Website and App and the content included therein, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights. The Services may be used only for the intended purpose for which it is being made available. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or work contained on the Website or App. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. For purposes of these Terms of Use, the use of any such material on any other mobile application, website, or online service is prohibited. You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the App. The Services, their content, and all related rights shall remain the exclusive property of ScriptHero or its licensors unless otherwise expressly agreed.

All custom graphics, icons, logos, design marks and service names are registered trademarks, trademarks or service marks of ScriptHero LLC. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of ScriptHero LLC.

Mobile App

Once available, to use our App, you must have a mobile device that is compatible with the App. We do not warrant that the App will be compatible with your mobile device. We grant to you a non-exclusive, non-transferable, revocable license to use the App for registered accounts owned solely by you, for your personal and non-commercial use.

You may not: (a) attempt to derive the source code of, modify, disassemble, decompile or reverse engineer the App; (b) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the App to any third-party; (c) make any copies of the App; (d) remove, circumvent, disable, damage or otherwise interfere with security-related features of the App, features that prevent or restrict use or copying of any content accessible through the App, or features that enforce limitations on use of the App; or (e) delete the copyright and other proprietary rights or notices on the App.

You acknowledge that we may from time to time issue upgraded versions of the App, and may upgrade automatically to your mobile device the version of the App that you are using. You consent to such automatic upgrading and agree that these Terms of Use will apply to all such upgrades.

You acknowledge and agree that the availability of the App is dependent on the third-party websites and/or services from which you download the App (for example, the App Store from Apple or the Android app market from Google, each an “App Store”). You acknowledge that these Terms of Use are between you and ScriptHero and not with an App Store or provider of the App Store. Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from it. You agree to comply with, and your license to use the App is conditioned upon your compliance with, such App Store terms and conditions.

Your Account

We may require that you create an account to access or use some or all of the Website or App. By creating an account, you agree to: (a) provide accurate and current information; and (b) maintain and promptly update such information to keep it accurate and current. If you provide any information that is false, inaccurate, or deceptive, as determined in our sole discretion, we may suspend or terminate any account you establish, decline to provide you with services on the Website and App, and/or refuse any or all current or future use of the Website and App or any portion thereof.

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your mobile device. You agree that you are responsible for all activities that occur under your account or password, even if not authorized by you. You must notify us immediately of any breach of security or unauthorized use of your account.

You agree that we may deactivate any account for any lawful purpose, including to address any security or legal concerns relating to or arising from your use of the Services.

Minors and Use of Service as a Legal Guardian or Caregiver

You must be 18 years of age or older to access or use the Services. By using the Services, you represent that you are 18 years of age or older. If you use the Services as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use.

If you are legally authorized under applicable law to manage the care for another person, such as a child or parent, you can use the App as a “Caregiver”. Caregivers must have permission from the patient, or permission from someone acting on the patient’s behalf.

Your Conduct

You agree to comply with all laws, rules, and regulations applicable to your use of the Services. In addition, when using the Services, you agree to:

You may not use the Services for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of ScriptHero or others. You agree that we may at any time, and at our sole discretion, terminate your account and access to the Services without prior notice to you for violating any of the above provisions.


Regardless of whether you have chosen to opt out of certain marketing offers from us, by using the Website you agree that we may market our services and the services of other companies on the Website through the use of banner ads, “hyper-links”, and other similar marketing devices. Products offered will be at our sole discretion, and may be provided by companies not affiliated with us. Non-affiliated companies will be solely responsible and liable for the provision of or failure to provide stated services, benefits, or products. We do not legally endorse or guarantee products or services provided by non-affiliated companies.

Disclaimer of Warranties, Limitation of Liability, and Indemnification

The following terms apply to your use of the Services:

Links to Other Websites

Our Services may include links to external third-party websites and online services that are not under our control. We are not responsible for the collection, use, and disclosure of your information on those websites and other online services provided by those third parties. We encourage you to review the privacy policies and terms of use of each website and other online service you visit. The inclusion of links to external third-party websites and online services does not imply endorsement of, or association with, such websites and online services by us, or any warranty of any kind, either express or implied.

Licensing of the App

You understand and agree that the App is licensed, not sold, to you for use only as outlined in these Terms of Use. We reserve all rights not expressly granted to you. We have the right to license the App and all underlying content, information, applications, and intellectual property. This license is limited to a non-transferable license to use the App on the applicable mobile device that you own or control, in accordance with these Terms of Use.

This license does not allow you to use the App on a device that you do not own or control, and you may not distribute or make the App available over a network where it could be used by multiple devices at the same time.

Security and Safety

You understand that the uploading of information to your mobile device in connection with the App and submitting information to the Website is at your own risk and that we are not responsible for unauthorized access to or use of any personal or other information. All information uploaded to the App may be stored on your mobile device and you understand that the security and safety of your mobile device is your sole responsibility.

Void Where Prohibited

We administer and operate the Services from our location in the United States. Although the Services are accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Services are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. We reserve the right to limit, in our sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Services is void where prohibited. If you choose to access the Services from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.


Contact Us

If you have any questions or concerns about the Services or these Terms of Use, please contact us at Alternatively, you may write to us at:

41 S. High Street
Columbus, Ohio 43215

Last updated: March 17, 2019